Holiday Inn Melaka got 2012 Tripadvisor® Certificate of Excellence award. Tripadvisor® as we all know the world largest travel website and they even have a dot my to cover Malaysia travel industry. For Holiday Inn Melaka to get this kind of award, they must maintain an overall rating of four or higher, out of a possible five, as per reviewed by
travelers on TripAdvisor.
So the rating was given not by a professional body or jury but from travelers opinion itself. Read here for the PR.